Shipping policy
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Shipping policyย
All orders are processed within 1 to 9 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.ย
Order processing time may take 3 additional days during sales and holidays periods
Domestic Shipping Rates and Estimates
Forย calculated shipping rates:ย Shipping charges for your order will be calculated and displayed at checkout.ย
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*** We reply to emails within 1-4 business days. ****
International Shipping
We offer international shipping to the following countries:ย worldwideย
ย Shipping charges for your order will be calculated and displayed at checkout.ย
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Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.ย Elyel Beauty LLC is not responsible for these charges if they are applied and are your responsibility as the customer.
Important: Kindly, be advised that we are not responsible for lost packages, please contact the shipping company for lost packages. After shipping the products, we are no more responsible for them. Please contact the shipping carrier if you encounter issues.
If you have any further questions, please don't hesitate to contact us at client.elyel@gmail.com
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How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.ย
If you havenโt received your order within 15 days of receiving your shipping confirmation email, please contact us at client.elyel@gmail.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes like UPS. please make sure to choose usps shipping rate if you are using PO BOX
Refunds, returns, and exchanges
Due to the nature of our products, we do not accept any return. We can process exchange requests as long as the products are still with us. We will not process any refund request. Please contact us if you have any questions.
We are not responsible for lost packages, please contact the shipping company for lost packages. After shipping products, we are no more responsible for them. Please contact the shipping carrier if you encounter issues.
If you have any further questions, please don't hesitate to contact us at client.elyel@gmail.com